TOWN & COUNTRY GARAGE DOORS — TERMS AND CONDITIONS

These terms apply to products and services purchased directly from Town & Country Garage Doors (“we,” “us” or “our”). They form part of your agreement when provided to you before you accept our quotation or place an order.

Please review these terms and your written quotation carefully. Contact us if you require clarification.

1. QUOTATIONS AND SCOPE OF WORK

1.1 Quotations are valid for 30 days from the issue date unless otherwise stated. After that period, pricing and availability must be reconfirmed.

1.2 Your quotation identifies the products, services, price, applicable taxes and agreed payment schedule. Only the work and materials described are included.

1.3 Removal and disposal of existing doors, openers and related materials are included only where stated in your quotation. Additional disposal charges must be disclosed and agreed upon.

1.4 Unless expressly included, our work excludes structural repairs, framing alterations, electrical work, painting, drywall, masonry, exterior capping and repairs to surrounding finishes.

1.5 Changes to the agreed products or scope require your approval, including any resulting price or scheduling changes. We will document changes in writing before proceeding. Applicable consumer protections concerning estimates remain in effect.

2. DEPOSITS AND PAYMENT

2.1 Supply-only orders require payment in full when the order is placed, unless we agree otherwise in writing.

2.2 Supply-and-installation orders require a 50% deposit upon acceptance. The remaining balance is due upon completion, before our crew leaves the property, except for any holdback or other payment arrangement required by law or agreed upon in writing.

2.3 Service and repair charges are due in full upon completion, before our technician leaves, unless otherwise agreed in writing.

2.4 The customer placing the order remains responsible for payment unless a different arrangement is expressly accepted by us. Payment is not conditional on reimbursement from an insurer, contractor or another third party.

2.5 Any legally required holdback must be retained and released in accordance with applicable law. These terms do not override statutory payment or dispute rights.

2.6 Overdue amounts will accrue simple interest at 24% per year, equivalent to 2% per month without compounding, calculated daily at the annual rate divided by 365. Interest applies only where this term was disclosed and accepted before the contract was formed and where permitted by law.

3. CUSTOMER INFORMATION AND MEASUREMENTS

3.1 Please check your order confirmation carefully, including door size, model, colour, style, insulation, windows, hardware and opener specifications.

3.2 Where you supply measurements or specifications without engaging us to verify them, you are responsible for their accuracy. Additional costs resulting from incorrect customer-supplied information must be explained and agreed upon before replacement products or additional work are authorized.

3.3 You are not responsible for errors caused by our measurements, recommendations or order processing.

3.4 Changes requested after an order has been placed may affect pricing, availability and delivery dates.

4. SITE ACCESS AND READINESS

4.1 You must provide safe, unobstructed access to the work area and sufficient space for our crew, tools and materials. Vehicles, stored items and other obstructions must be removed before our arrival.

4.2 Keep children, pets and other persons clear of the work area.

4.3 Suitable electrical power must be available where required. New wiring, outlets or electrical repairs are excluded unless expressly included and arranged through appropriately qualified persons.

4.4 Please disclose known structural defects, concealed services, hazardous materials and other conditions that may affect the work.

4.5 If a visit cannot proceed because of inadequate access, an unprepared site or another customer-controlled condition, a reasonable return-visit or additional labour charge may apply where disclosed and agreed upon.

4.6 We will take reasonable care of your property. You should remove or protect belongings near the work area. Nothing in this section excludes responsibility for damage caused by our negligence.

5. EXISTING STRUCTURES AND EQUIPMENT

5.1 Installation depends on suitable framing, supporting structures and clearances. Our site assessment is limited to reasonably accessible conditions and is not a structural engineering inspection.

5.2 If concealed damage, rot, inadequate support or another unsuitable condition is discovered, we may pause the affected work and explain the required corrective action. Additional work and charges require your approval.

5.3 We will not proceed with an installation we reasonably consider unsafe.

5.4 Uneven floors, walls or openings may affect alignment, appearance and weather sealing. We will explain reasonably identifiable limitations before proceeding. A garage door cannot be guaranteed to form an airtight or watertight seal against an uneven opening or floor.

5.5 Existing openers, tracks and hardware may be reused only where we determine they are suitable and compatible. Any required replacement outside the agreed scope requires your approval.

6. DELIVERY AND SCHEDULING

6.1 Delivery and installation dates are estimates unless expressly guaranteed in writing.

6.2 Manufacturer delays, transportation disruptions, weather, illness and unsafe site conditions may affect scheduling. We will advise you of material changes as reasonably practicable.

6.3 Delays do not remove any cancellation, refund or other rights available under applicable law.

6.4 If you request an extended delay after products are ready, any storage or additional delivery charges must be disclosed and agreed upon.

6.5 For supply-only orders, inspect products as soon as reasonably possible and promptly report visible damage, shortages or incorrect items. A delivery signature does not waive rights concerning concealed defects or other statutory protections.

7. CANCELLATIONS AND RETURNS

7.1 Any statutory cancellation or cooling-off rights take priority over this section. Where required, we will provide the applicable cancellation notice with your contract.

7.2 Outside statutory cancellation rights, cancellation of a stock-item order may result in reasonable, documented charges for work already performed and unavoidable supplier, handling or restocking costs. We will take reasonable steps to minimize these costs.

7.3 Custom-sized, specially coloured, personalized or otherwise specially ordered products may not be eligible for discretionary cancellation or return once production or an irreversible supplier commitment has begun. Any cancellation charge must reflect actual, reasonable losses permitted by law, with credit for refunds, resale proceeds or other recoveries.

7.4 Deposits are applied toward amounts properly owing. Any remaining refundable balance will be returned within the time required by law.

7.5 Returns of correctly supplied, non-defective stock products require our prior approval and are subject to any return conditions disclosed before purchase.

7.6 These restrictions do not limit remedies for defective, damaged, incorrectly supplied or misrepresented products, or cancellation rights provided by law.

8. WARRANTIES AND MAINTENANCE

8.1 Manufacturer warranties apply according to their written terms, in addition to any rights provided by law. Any separate installation or workmanship warranty we offer will be stated in your quotation or warranty documentation.

8.2 Follow the manufacturer’s operating, care and maintenance instructions. Garage doors and openers require periodic inspection and maintenance.

8.3 Damage caused by impact, misuse, unauthorized alterations, incompatible equipment, lack of required maintenance or deterioration of existing structures may fall outside applicable warranty coverage, depending on its terms and the cause of the problem.

8.4 Variations in colour, texture and finish, and changes caused by weather or ageing, will be assessed against the agreed specifications, applicable warranty and legal requirements. Replacement sections may not exactly match weathered existing sections.

8.5 Paid service charges for matters outside warranty coverage will be explained and authorized before work proceeds.

9. REPORTING A PROBLEM

9.1 Report concerns promptly to info@tcgaragedoors.ca or call 613-572-3667. Include your name, service address, invoice number and a description of the issue. Photographs may assist our assessment.

9.2 Where safe and reasonable, provide access so we can inspect and address the concern.

9.3 Depending on the circumstances, applicable warranty and law, remedies may include adjustment, repair, replacement, a price reduction or refund. These terms do not make those remedies solely subject to our discretion.

9.4 Stop operating equipment that appears unsafe and contact us. Do not attempt to adjust springs, cables or other components under tension.

10. LIABILITY AND UNPAID ACCOUNTS

10.1 We are responsible for supplying the agreed products and performing our services with reasonable care and skill, subject to applicable law.

10.2 We are not responsible for pre-existing defects or damage caused by others, except to the extent our work causes or contributes to the loss.

10.3 Nothing in these terms excludes liability that cannot lawfully be excluded, including applicable consumer rights and liability arising from our negligence.

10.4 For unpaid accounts, we may pursue lawful collection remedies and applicable lien rights. These terms do not authorize entry onto your property or removal of installed products without lawful authority.

11. AGREEMENT AND APPLICABLE LAW

11.1 The agreement includes your accepted quotation, order confirmation, these terms, applicable warranty documents and approved written changes.

11.2 Any specifically agreed written term takes priority over an inconsistent general term, subject to applicable law. Nothing excludes responsibility for legally actionable representations.

11.3 If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law.

11.4 The agreement is governed by Ontario law and the applicable federal laws of Canada. Disputes may be brought before a court or tribunal with lawful jurisdiction. No provision restricts a customer’s mandatory statutory rights.

CONTACT

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